Terms of Service

Effective date: August 27, 2026

These Terms of Service (the “Terms”) govern your access to and use of the PaveVue platform available at pavevue.com and app.pavevue.com (the “Service”), operated by PaveVue, Inc., a Delaware corporation (“PaveVue,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

1. The Service

PaveVue is a commercial property condition-assessment platform. Property owners and managers (“Owners”) can request aerial and on-site property inspections, receive condition reports that include PASER pavement ratings and repair recommendations, and request quotations for repair work. Independent service providers (“Contractors”) can browse open requests for quotation, submit quotes, and manage resulting projects through the Service. We may add, change, or discontinue features at any time.

2. AI-Assisted Reports; No Professional Engineering Opinion

Condition reports, PASER pavement ratings (a 1 to 10 scale), defect analyses, action plans, and cost estimates delivered through the Service are produced using a combination of automated and AI-based analysis of aerial imagery and field survey data, together with review by a PaveVue assessment specialist. They are provided for general informational and planning purposes only. They are not, and are not a substitute for, a licensed professional engineering inspection, survey, or opinion, and they do not constitute a legal determination of building-code, ADA, or other regulatory compliance. You should not rely on them as the sole basis for any structural, safety, regulatory, or investment decision, and you should obtain an independent professional assessment where circumstances warrant. Ratings and estimates reflect conditions observable from the imagery and survey data available at the time and may not identify all defects or subsurface conditions.

3. Accounts

You must provide accurate, current, and complete information when registering and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account, including activity of team members you invite. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe present a security or legal risk.

4. Owner Terms

Owners represent and warrant that they own, or are authorized to request inspections of, each property they submit, and that they have the right to grant the licenses described in Section 9. Inspection scheduling depends on third-party field-inspection and aerial-imagery providers and on weather and site conditions; delivery timelines are good-faith estimates and are not guaranteed.

5. Contractor Terms and Marketplace Role

PaveVue operates a marketplace that introduces Owners to independent Contractors. Contractors are independent businesses and are not employees, agents, partners, subcontractors, or representatives of PaveVue. PaveVue does not perform, supervise, guarantee, or warrant any repair or maintenance work, and does not endorse any Contractor. Any contract for repair or maintenance work resulting from a quotation is solely between the Owner and the Contractor, who are each responsible for their own agreement, including scope, price, scheduling, warranties, insurance, licensing, and payment. PaveVue is not a party to that contract and is not liable for the performance, quality, or non-performance of any work. Owners are responsible for verifying a Contractor’s licensing, insurance, and qualifications before engaging them.

6. Platform Fees, Subscriptions, and Payment

Certain features require a paid subscription or per-service fees, and PaveVue may charge a platform or service fee on transactions initiated through the marketplace. Applicable prices, billing cycles, and included services are presented at the time of purchase and in your account. By adding a payment method, you authorize PaveVue and its payment processor to charge that method for subscription renewals, ordered services, platform fees, and outstanding invoices, on a recurring basis where applicable, until you cancel in accordance with the Refund & Cancellation Policy. If a charge fails, we may retry it and may suspend paid features until amounts due are paid. Prices are exclusive of taxes; you are responsible for all applicable sales, use, and similar taxes, which we may collect where required. Payments are processed by a third-party payment processor (Braintree, a PayPal service); PaveVue does not receive or store full payment-card numbers. Except as stated in the Refund & Cancellation Policy, fees are non-refundable.

7. Acceptable Use

You agree not to, and not to permit any third party to: (a) access or attempt to access accounts or data of other customers; (b) scrape, crawl, or harvest data from the Service except as expressly permitted; (c) copy, modify, reverse engineer, decompile, or create derivative works of the Service; (d) upload malicious code or interfere with the Service’s operation or security; (e) use the Service to violate any law or third-party right, or to submit unlawful, infringing, or objectionable content, including photographs or imagery that are unlawful or that you are not authorized to submit; or (f) resell or provide the Service to third parties except as expressly permitted.

8. Non-Circumvention

The marketplace’s value depends on transactions being initiated and completed through the Service. During your use of the Service and for twelve (12) months after the later of your last transaction or your last active subscription, you agree not to use the Service to identify an Owner or Contractor and then arrange, solicit, or complete off-platform a transaction of the type facilitated by the Service in order to avoid platform or service fees. This Section does not restrict relationships that existed independently of, and before, an introduction made through the Service.

9. Intellectual Property

The Service, including its software, design, report formats, PASER scoring methodology, and all related intellectual property, is owned by PaveVue and its licensors and is protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes. You retain ownership of the data and content you submit (“Your Content”). You grant PaveVue a worldwide, non-exclusive, royalty-free license to host, use, reproduce, format, analyze, and display Your Content and the imagery and survey data commissioned through the Service, in order to operate, provide, secure, and improve the Service and to produce reports. During your subscription you may view and download the condition reports and commissioned imagery for the properties you register, and you may retain and use downloaded copies for your internal business purposes after your subscription ends. PaveVue retains ownership of the report formats and templates and may retain copies of reports and imagery as needed to operate the Service and to meet legal and recordkeeping obligations. We may use aggregated and de-identified data, which does not identify you or any individual, for any lawful business purpose.

10. Disclaimer of Warranties

The Service, and all reports and information provided through it, are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. PaveVue does not warrant that the Service will be uninterrupted, error-free, or secure, or that reports, ratings, or estimates will be accurate or complete. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

11. Limitation of Liability

To the maximum extent permitted by law, PaveVue and its officers, directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service, whether based in contract, tort, or any other theory, even if advised of the possibility of such damages. PaveVue’s total aggregate liability arising out of or relating to the Service and these Terms will not exceed the greater of the amounts you paid to PaveVue in the twelve (12) months preceding the event giving rise to the claim, or one hundred US dollars (US $100). These limitations are a fundamental basis of the bargain between you and PaveVue.

12. Indemnification

You will defend, indemnify, and hold harmless PaveVue and its officers, directors, and employees from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to Your Content, your use of the Service, your violation of these Terms or of any law or third-party right, or, for Contractors, any work you perform or contract for through the marketplace.

13. Termination

You may stop using the Service and cancel your subscription at any time as described in the Refund & Cancellation Policy. We may suspend or terminate your access, with or without notice, for any breach of these Terms or any conduct that we reasonably believe is unlawful or harmful to the Service or other users. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination, including Sections 6 (as to amounts owed), 8, 9, 10, 11, 12, 14, and 15, survive.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in the State of Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to personal jurisdiction and venue there and waives any objection based on inconvenient forum.

15. General

These Terms, together with the Privacy Policy and the Refund & Cancellation Policy, are the entire agreement between you and PaveVue regarding the Service and supersede prior agreements on that subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be provided through the Service or by email.

16. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page and update the effective date; for material changes we will provide notice through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance.

17. Contact

PaveVue, Inc.
8 The Green, Ste R, Dover, DE 19901
Email: legal@pavevue.com