Refund & Cancellation Policy

Effective date: August 27, 2026

This policy describes how subscriptions and paid services on the PaveVue platform may be cancelled and when refunds are issued. It is part of, and incorporated into, our Terms of Service.

1. Subscriptions and Automatic Billing

PaveVue subscriptions renew automatically at the end of each billing period (monthly or annually, as selected at purchase) and are charged to your saved payment method. Invoices for ordered services and platform fees are also charged automatically to your default payment method. If a charge fails, we may retry it and will notify you through the Service.

2. Cancelling a Subscription

You may cancel your subscription at any time from the Billing page in the Service, or by contacting support@pavevue.com. Cancellation takes effect at the end of the current billing period: you keep access until then, and no further renewals are charged.

3. Refunds for Subscription Fees

Subscription fees are non-refundable once a billing period has started, except where required by law. When you cancel, you retain access through the end of the paid period and are not charged again.

4. Inspections and Ordered Services

Property inspections (aerial and on-site) involve third-party scheduling and costs. You may cancel an ordered inspection free of charge until it has been dispatched or scheduled with the field provider; after dispatch, the fee is non-refundable. If an inspection cannot be completed for reasons attributable to PaveVue or its providers, we will re-schedule it or refund it in full, at your option.

5. Contractor Work and Quotations

Contracts for repair or maintenance work formed through the quotation marketplace are between the Owner and the Contractor. Payments, cancellations, and refunds for that work are governed by the agreement between the Owner and the Contractor and not by this policy. Any PaveVue platform or service fee is disclosed at the time of the transaction and, once the transaction has been initiated through the Service, is non-refundable except where required by law.

6. Duplicate or Erroneous Charges

If you believe you were charged in error, or charged twice for the same invoice, contact us within sixty (60) days of the charge. We will investigate and refund confirmed errors in full.

7. How to Request a Refund

Email billing@pavevue.com from the address associated with your account, including the invoice number and the reason for your request. We respond within five (5) business days. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

8. Contact

PaveVue, Inc.
8 The Green, Ste R, Dover, DE 19901
Email: billing@pavevue.com